Last revised: December 12, 2023
Welcome to our Warranty and Information page!
Magic Creeper is a brand that embodies confidence and expertise. We believe in the exceptional quality of our products and stand firmly by their durability. Our approach to warranty? It's unique, flexible, and tailored to your needs.
Our warranty doesn't work within a rigid time frame. Instead, we treat each case individually, giving it the attention it deserves. This approach allows us to serve you better, providing a personalized service that puts your needs first.
What sets us apart is our unwavering commitment to customer satisfaction. Over eight years, we've built a reputation for quality and trust. We proudly state that we've never turned away a legitimate manufacturer's warranty claim, even when the product has been in use for over a year. It's about building trust and ensuring you feel confident in your purchase.
If you ever encounter an issue with your Magic Creeper, all you need to do is reach out to us via firstname.lastname@example.org, send us some images or a video showing the problem and explain how you’ve used the product during the time you’ve had it and include order identification information. We'll assess the situation based on these visuals and information. Our top priority is maintaining an impeccable reputation through stellar customer service. Your happiness at the end of the day is our ultimate goal.
When submitting a claim, we require proof of purchase directly from us. This policy is to ensure you have the genuine Magic Creeper. We cannot guarantee the authenticity or condition of products purchased elsewhere, and thus, our exclusive warranty does not extend to such purchases.
While we don't specify a warranty period due to the versatile nature of our product, we assure you that aspects like stitching and durability should last for years, depending on the abrasiveness and wear. However, we cannot guarantee the product's functionality for any length of time, especially if it's been subjected to undue stress or damage.
We accept returns of unused products within 30 days of purchase. To accommodate the holiday season's gifting nature, we're happy to extend this period during Christmas.
Remember, with Magic Creeper, you're not just buying a product; you're investing in quality, assurance, and a dedicated team that has your back. For any further queries, feel free to reach out to us. We're here to assist you every step of the way.