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The Magic Creeper™ was imagined, designed, and manufactured by Cloud Cap Innovations, LLC.

The Magic Creeper™ was imagined, designed, and manufactured by Cloud Cap Innovations, LLC.

Magic Creeper Return Policy

If you need to request a return or exchange, please review our policy below to ensure eligibility and a smooth process.

Return & Exchange Policy Overview

  • Return Window: You have 14 days from the delivery date to request a return or exchange.

  • Product Return Eligibility: Items must meet the criteria outlined below to qualify for a return or exchange.

  • Restocking & Handling Fee: All returns are subject to a 20% Restocking and Handling Fee.

  • Return Shipping Costs: All return shipping costs are the responsibility of the customer. 

Return/Exchange Eligibility

To be eligible for a return or exchange:

  1. Condition: Items must be unused, unworn, in their original packaging, and in the same condition as received.

  2. Product-Specific Policies: Some items have unique return policies and are ineligible for return. Please review the product page for details.

  3. Meet All Requirements: To be eligible for a return, all requirements must be met. 

  4. Exchanges: All exchanges must meet the same criteria as a return and follow the same guidelines.

Ineligible Products / Non-Returnable Items

The following items are ineligible for returns:

Final Clearance or Sale Items: Items marked as final sale, in-store credit, or gift cards.

Non-Refundable Costs

  • Original shipping costs and shipping insurance.

  • Return shipping costs and any shipping adjustments charged by the carrier.

  • Sales tax if applicable. 

Restocking & Handling Fee

As a small business, processing returns is a time-intensive process. At Magic Creeper, we value human interaction and have chosen Not to implement an automated return process. We appreciate your understanding and encourage thoughtful purchases to minimize the need for returns. 

  • To cover the coordination, monitoring, and processing of returns, a 20% Restocking & Handling fee will apply to all returns/exchanges. This fee will be deducted from the refund or credit amount.

Refunds & Credits

  • Store credits and refunds will be initiated within 10 business days to the original payment method. Your bank may also take 2-4 days to process. 

  • Refunds will be reduced by our 20% Restocking & Handling Fee and any shipping cost adjustment if applicable.

  • Sales tax, original shipping charges, and shipping insurance are non-refundable. 

Condition of Returned Items

  • Original Packaging: Items must be securely packaged in their original packaging to prevent damage during transit.

  • Damaged Returns: We are not responsible for items returned damaged. We require shipping insurance to protect against loss or damage.

  • Filing a Loss Claim: If a returned package is damaged, lost or stolen, we will be unable to process the return. However, the customer can file a claim with the carrier to recover costs.


Note: If a returned item does not meet our full requirements upon inspection, we may be unable to accept the return. In such cases, if the customer wishes to have the product sent back to them, the customer is responsible for covering the shipping costs.

Damaged / Defective Items

  1. Defective items upon arrival must be reported within 24 hours.

  2. Defects or Damage that occurs after initial delivery will fall within our Warranty Guidelines. 

  3. Please email us at info@magiccreeper.com to make a report with the following required information:

    • Name on the order

    • Order number

    • Images of the damaged or defective product and packaging.

    • Detailed description of the noticeable damage or defect.

Note: For damage claims, we MUST have pictures of all the packaging inside and out.

Steps to Initiate a Return or Exchange

  1. Email Us: Provide the following information to info@magiccreeper.com:

    • Name on the order

    • Order number

    • Images of the product and packaging

    • Detailed reason for the return or exchange and preferred shipping method if applicable. 

  2. Eligibility Review: We will review your request and respond within 3 business days. If your return is approved and deemed eligible, we will send you an invoice for the return shipping & insurance cost.

  3. Shipping Label: After the shipping invoice is paid, we will provide a prepaid return label sent via email to the recorded email on file.

  4. Print & Return: Print the label and secure it onto the box and cover or remove any old labels. The preferred box size will be provided in the return authorization email. Any shipping adjustment costs incurred after the return will be the customer’s responsibility and will be deducted from the refund or store credit.

  5. Shipping Timeline: Drop the package at the nearest carrier location within 3 business days of receiving the return label.

Note: Items sent back without prior authorization will not be accepted.

Exchanges

Exchanges follow the same return guidelines. Customers are responsible for shipping costs for both the return of the original item and the shipment of the new item.

Need Assistance?

For any questions or concerns, please contact us at info@magiccreeper.com. Our dedicated customer support team is here to assist you and ensure your satisfaction.