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The Magic Creeper™ was imagined, designed, and manufactured by Cloud Cap Innovations, LLC.

The Magic Creeper™ was imagined, designed, and manufactured by Cloud Cap Innovations, LLC.

Platinum Order Protection

In order to qualify for our Platinum Order Protection, you MUST purchase the Platinum Order Protection at checkout with your order. 

Exclusive Benefits:

  • FREE Exchanges & Returns
    Change your mind or need a replacement? We've got you covered with no additional fees.

    • NO return shipping fees

    • NO restocking fees

  • Extended Return & Exchange Period
    Enjoy an additional 2 weeks to initiate returns or exchanges, giving you a total of 4 weeks (28 days) to exchange or return. Return and exchange eligibility and guidelines still apply.

  • Lost Shipment Protection
    If your package is lost in transit, we’ll replace it or refund it after a claim has been initiated and the carrier has deemed it ‘lost’.

  • Comprehensive Shipping Damage Coverage
    If an item is damaged during shipping?  We will send a replacement or a full refund for the unusable items. (Note: Original shipping and order protection costs are non-refundable.) 

  • Stress-Free Claims Process
    Filing a claim is easy and swift, ensuring any rare issue is resolved without hassle. See below for filing a damage claim. 

Non-Refundable Items:

  • Original Shipping Fee and Platinum Order Protection are non-refundable.

Eligibility Requirements:

  • All returns and exchanges under Platinum Order Protection remain subject to our general return policy requirements (items must be unused, in original packaging, and in the same condition as received). Product-specific exclusions still apply.

Return items:

  • If your item is not eligible for a return or exchange under our return policy, you will be responsible for the shipping cost to have the item sent back to you, if you choose.

SHOP Pay Installments:

  • Orders placed using the SHOP Pay Installments feature are not eligible for returns. Cancellations of installment orders are subject to a 6.5% merchant fee.

Disclaimer for Non-Opt-In Orders:

If you decide not to opt into Platinum Order Protection, your purchase will qualify for our standard 14-Day Exchange & Return Policy - see the full details here. 

Filing a Damage Claim

Should there be an issue with your order, our process ensures immediate attention and a quick resolution.

  1. Contact Us
    Report any damage to info@magiccreeper.com within 48 hours of delivery.

  2. Provide Evidence
    Attach at least two photos showcasing the damage of the item and all inner and outer packaging.

  3. Write an Explanation
    Describe in detail, the damage or experience you have received - (example: lost package or damage found and details surrounding the issue.)

  1. Enjoy a Swift Resolution
    Once reviewed, we will determine if  your claim is approved. If the item is beyond repair, we’ll send a replacement or issue a refund if the item is out of stock or no longer available. (Note: shipping and insurance fees are non-refundable.) If the damage is minor or the item is usable, we’ll collaborate to find the perfect solution for you