In order to qualify for our Platinum Order Protection, you MUST purchase the Platinum Order Protection at checkout with your order.
Exclusive Benefits:
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FREE Exchanges & Returns
Change your mind or need a replacement? We've got you covered with no additional fees. -
NO return shipping fees
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NO restocking fees
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Extended Return & Exchange Period
Enjoy an additional 2 weeks to initiate returns or exchanges, giving you a total of 4 weeks (28 days) to exchange or return. Return and exchange eligibility and guidelines still apply. -
Lost Shipment Protection
If your package is lost in transit, we’ll replace it or refund it after a claim has been initiated and the carrier has deemed it ‘lost’. -
Comprehensive Shipping Damage Coverage
If an item is damaged during shipping? We will send a replacement or a full refund for the unusable items. (Note: Original shipping and order protection costs are non-refundable.) -
Stress-Free Claims Process
Filing a claim is easy and swift, ensuring any rare issue is resolved without hassle. See below for filing a damage claim.
Disclaimer for Non-Opt-In Orders:
If you decide not to opt into Platinum Order Protection, your purchase will qualify for our standard 14-Day Exchange & Return Policy - see the full details here.
Filing a Damage Claim
Should there be an issue with your order, our process ensures immediate attention and a quick resolution.
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Contact Us
Report any damage to info@magiccreeper.com within 48 hours of delivery. -
Provide Evidence
Attach at least two photos showcasing the damage of the item and all inner and outer packaging. -
Write an Explanation
Describe in detail, the damage or experience you have received - (example: lost package or damage found and details surrounding the issue.)
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Enjoy a Swift Resolution
Once reviewed, we will determine if your claim is approved. If the item is beyond repair, we’ll send a replacement or issue a refund if the item is out of stock or no longer available. (Note: shipping and insurance fees are non-refundable.) If the damage is minor or the item is usable, we’ll collaborate to find the perfect solution for you