• All in-stock orders are shipped upon payment and receipt.
• Orders with out of stock items will ship once all items are back in stock.
• We promise to process your order within 1-5 business days, however, we always strive to ship your order the same day! 
• Expedited shipping available at checkout.
• Please contact service@magiccreeper.com to inquire about bulk orders.

At Magic Creeper, we want you to love your purchase. If you need to request a return or exchange, please review the key points of our policy below. For full details, including how to initiate a return, visit our Return Policy page.

Key Highlights

• Return Window: Returns or exchanges must be requested within 14 days of delivery.
• Eligibility: Items must be unused, unworn, in their original packaging, and in the same condition as received.
• Restocking Fee: A 20% Restocking & Handling Fee applies to all returns and exchanges.
• Shipping Costs: Customers are responsible for all return shipping costs.
• Final Sale Items: Clearance items, in-store credit, gift cards, or items marked as final sale.
  

Refunds & Credits

• Refunds will be processed within 10 business days of receiving the return.
• Refunds will be reduced by the 20% Restocking & Handling Fee and any applicable shipping adjustments.
• Original shipping costs, sales tax, and shipping insurance are non-refundable.
  

Damaged or Defective Items

If your item arrives damaged or defective, you must report it within 24 hours of delivery. Eligible claims may result in a repair, replacement, or refund.

We appreciate your understanding and encourage thoughtful purchases to minimize the need for returns. If you have any questions, feel free to contact us at service@magiccreeper.com.